Customer Support Email Best Practices

Customer Support Email Best Practices

In an effort to provided an improved customer experience, Findaway Voices has developed a list of best practices to ensure the creation of faster resolutions!
  1. Please, email the Customer Support Team in one single thread. (This will ensure that we have all of the information.)
  2. Please, state the name of the title in the email.
  3. If you are experiencing any error messaging/pop ups, providing us with a screen shot helps us to identify the causation of the error in order to quickly resolve it.
  4. And for all issues, don't forget to check the Knowledge Base first!
We hope that you find these tips helpful! We want to ensure that you have a great customer experience. And, if any errors do arise, that we want to make sure that we are able to quickly resolve them to ensure that you have an excellent experience with Findaway Voices.

    • Related Articles

    • What should I do if a customer comes to me with a question?

      First, check and see if there's any answer to the issue at the Authors Direct Help Center. If not, have them send and email to our main line at Our team will take care of things from there. Please note that Authors Direct ...
    • Does Authors Direct support Pre-Orders?

      Authors Direct does not support pre-orders at this time.
    • Does Findaway Voices Support Chapter Names?

      Yes, Findaway Voices supports custom chapter names. Please note that not all downstream distribution partners will display chapter names to the end listener. The following distribution partners currently support chapter names: Apple Books Chirp ...
    • What information is required for the Payment Profile?

      Here are some best practices and important pieces of information that will help you quickly complete your payment profile: Your tax form should be completed with your legal name or legal business name (not any pen names or pseudonyms, but don't ...
    • How to market/advertise an Authors Direct storefront

      Best Marketing Practices for Authors The most important thing you can do to see success on Authors Direct is to take an active approach to marketing. 100% of Authors Direct sales happen because of a promotion, social post, or other form of engagement ...