Customer Support Email Best Practices

Customer Support Email Best Practices

In an effort to provided an improved customer experience, Findaway Voices has developed a list of best practices to ensure the creation of faster resolutions!
  1. Please, email the Customer Support Team in one single thread. (This will ensure that we have all of the information.)
  2. Please, state the name of the title in the email.
  3. If you are experiencing any error messaging/pop ups, providing us with a screen shot helps us to identify the causation of the error in order to quickly resolve it.
  4. And for all issues, don't forget to check the Knowledge Base first!
We hope that you find these tips helpful! We want to ensure that you have a great customer experience. And, if any errors do arise, that we want to make sure that we are able to quickly resolve them to ensure that you have an excellent experience with Findaway Voices.


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