What should I do if a customer comes to me with a question?

What should I do if a customer comes to me with a question?

First, check and see if there's any answer to the issue at the Authors Direct Help Center.

If not, have them send and email to our main line at support@authors-direct.com. Our team will take care of things from there.
Please note that Authors Direct does not support refunds at this time.

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